DFCC Bank is a full-service commercial bank offering a wide range of transactional, savings and investment products and services, supported by innovative and pioneering digital banking technology. Understanding that convenience is key in today’s fast-paced world and that 24/7 instant customer support is essential, DFCC Bank has also launched DFCC Chatz on WhatsApp. DFCC Chatz is the most convenient, quick, and effortless way to connect with DFCC Bank, and now customers can use WhatsApp to obtain instant customer support anytime, anywhere.
Powered by a state-of-the-art digital chatbot assistant, DFCC Chatz can instantly answer common customer questions and request human intervention where necessary. The service is available in English, Sinhala, and Tamil 24/7. Customers need to save the DFCC Chatz phone number to their WhatsApp and initiate a conversation by typing “Hi” and requesting assistance. DFCC Chatz can be connected via WhatsApp at 077 023 5000.
Speaking about the service, Dinesh Jebamani, Vice President of Digital Strategy at DFCC Bank said, “WhatsApp is the most convenient way for most people to connect. Understanding that, and driven by our customer-centric approach, we have decided to make it easy to connect with us. So, if ever you need instant support with a personal touch from DFCC Bank, you must simply type “Hi” to DFCC Chatz on WhatsApp. This will instantly connect you to DFCC Bank’s digital assistant, who can help you solve general issues, and if you need human assistance, an option will be provided to transfer to a real customer service agent for live assistance. DFCC Chatz has been designed using AI to be interactive and conversational and is our omnichannel digital assistant and available across digital channels, including Facebook Messenger, Viber, DFCC Bank’s Website and WhatsApp. The simple, user-friendly interface ensures customers can experience conversational, friendly, and quick service at any time, from anywhere. It was also one of the first digital assistants to be unveiled in Sri Lanka, driven by DFCC Bank’s pioneering spirit in digital innovation and enablement in banking and finance.”
About DFCC Bank
DFCC Bank is a full-service Commercial Bank with a legacy of 66 years that offers a range of commercial and development banking services. The Bank’s Sustainability Strategy 2020–2030 envisions it becoming one of the leading banks that will contribute toward greater resilience, including the creation of Resilient Businesses that contribute to sustainable economic growth by extending support to Green Financing and, Sustainable and Social Entrepreneurs. The Bank has won awards for being the ‘Most Trusted Retail Banking Brand’ and the ‘Best Customer Service Banking Brand’ in Sri Lanka, 2021 from the prestigious Global Brands Magazine, UK, and was awarded ‘Market leader in Cash Management 2021’ by Euromoney. DFCC Bank was ranked amongst Business Today’s Top 40 Corporates in Sri Lanka. DFCC Bank is rated [SL] A+ by ICRA Lanka Limited and A+ (lka) by Fitch Ratings Lanka Limited as a licensed specialised bank supervised by the Central Bank of Sri Lanka.