Officer- Cash Management Services
Be responsible for the Service delivery of the payment transaction inquiries of Corporate (Wholesale Banking) Clients. Ensuring all payment related enquiries received via telephone / email/Fax are attended to, resolved within agreed timelines as per the SLA. Ensuring execution & end to end follow up on all payment transactions received via manual channels and promotes same for online channels.
The Job:
- Handle all payment transactions - SLIPS, CEFTS, RTGS, Pay orders, internal transfers, third party payments, pertaining to the clients of the assigned Wholesale Banking RM teams.
- Act as the conduit between the Operations team and the clients on transaction requests with insufficient details and where additional information is required.
- Promote digital channels for transactions
- Support Capital Market transactions by liaising with the leading Registrars & Arrangers in the industry and with the officials of Colombo Stock Exchange (CSE) in order to ensure smooth completion of deals.
- Adhere to all internal policies and procedures set out & adhere to internal audit requirements
- To delight clients with exceptional service to ensure repeat transactions – enhance revenue & Cross-sell bank’s products and services
- High quality of Client Services to WB clients & Back-up for each other where required
Entry Requirements
The Person:
- Qualified in Banking, Finance or possess an equivalent professional qualification
- Completion of Banking Exams will be an added advantage
- At least 2 years’ experience in banking in a leading financial institution
- Experience in client services & payment processing field will be an added advantage
- Possess excellent interpersonal and communication skills
- Proficiency in MS Office suite of applications such as Excel, Word and PPT.
- Sound knowledge of banks products, procedures and services