Description
Banking Associate/Senior Banking Associate
Customer Experience - Omni Channels
We at NDB strive to collectively make a continuous effort to improve and enhance the overall customer experience for our customers reaching out to us on all digital platforms. Therefore, we are looking for talented individuals to join our OMNI team. As an OMNI channel associate, you will be responsible to offer seamless customer experiences across multiple digital channels via online, e-mail, chat etc. and involve handling inquiries, resolving concerns, retaining clients and maintaining customer satisfaction across digital customer touch points. If you are a quick thinker with a passion for delivering exceptional customer experiences, we invite you to be part of our team
The Job:
- Respond promptly and accurately to customer inquiries via digital platforms whilst ensuring a high level of customer satisfaction
- Engage and resolve customer inquiries in a timely and effective manner, addressing their concerns
- Provide high quality and error free information about our products and services to customers
- Proactively identify opportunities to enhance customer experience and provide suggestions for improvement
- Collaborate with other departments to resolve customer concerns and provide feedback and suggestions
- Provide accurate MI for management decisions and forecasting
Entry Requirements
The Person:
- Minimum one year experience in similar capacity with Exposure in banking operations (Branch banking/Cards / Retail credit ) would be an added advantage
- Excellent written and verbal communication skills, with the ability to communicate effectively through digital platforms
- Strong interpersonal skills, with understanding of Omni channels and social media customer management
- Proficiency in handling Chat bots, Social media tools would be an added advantage
- Flexibility to work on shifts, weekends, and holidays as needed
- A Team player that would collaborate and work with other divisions and own unit
- Have a basic knowledge of data analytics to identify trends for service improvements
Closing Date 02/06/2024